FAQs


General Information

MySmartDay designs and develops themes exclusively for the Shopify platform.

We're unable to take on any custom shop projects at the moment, but don't worry the setup is very intuitive and easy. You can do it without any computer knowledge.

After the payment is complete, there will be a download link which you can follow to download the theme's ZIP file. An email will also be sent containing this download link.

After the theme has been downloaded, log in to your Shopify Admin and go into Online Store > Themes.

Upload the entire ZIP file and then publish it as your 'Live' theme when the theme is ready to be published (note that it will also be used on mobile devices). 

You will be able to configure a great many aspects of your theme (incuding fonts, colors, page layouts, images, etc.) from within the Theme Editor, using the theme's built-in settings. One again, it is super easy and intuitive.

Pricing & Policies

You can visit the Theme Demo Store to preview the MYSD Theme before purchasing.

One single purchase give you access to unlimited licences. That's mean that you can use it on all your stores.

Since our theme is non-tangible, irrevocable digital goods and give you full access to use it on unlimited shops, the MYSD theme purchase is final and non-refundable.

Theme Support

You can get in touch via our Support Email or by filling out our contact form. Please provide key details along with your question, such as your shop URL (and password too, if the shop is locked). We don't offer phone or video call support at this time. We are able to keep our support services accessible and cost effective by offering them exclusively online instead.

We aim to provide feedback for all requests within 24 hours, but please allow for 1-2 business days for a response.